Refund policy

Change of mind and size exchanges

The Cheek Club does not offer change-of-mind returns or size exchanges for an incorrectly chosen size. Please check the product description and size guide carefully before ordering.

Your Australian Consumer Law rights

This policy does not exclude, restrict or replace your rights under Australian Consumer Law. These rights apply to faulty, damaged, incorrectly supplied or misdescribed goods, including where the supplied size does not match what you ordered or the product description.

For a major failure, you can choose a refund or replacement. For other failures, you are entitled to a remedy as required by Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable loss or damage. Change-of-mind restrictions do not apply to these rights.

Contact us about a problem

Email support@thecheekclub.com.au with your order number or proof of purchase and details of the problem. Photos can help us assess the issue. Contact us for return instructions and the correct return address before sending goods back. This process does not limit your statutory rights.

If a product fault is confirmed, reasonable return postage costs will be reimbursed. Original packaging is not required to exercise your consumer guarantee rights.